Refund & Returns Policy
Effective Date: 23 December 2025
At Fabihaz Signature, customer satisfaction is important to us. Please read our Refund & Returns Policy carefully before placing an order.
1. Returns
Customers may request a return within 7 days of receiving their order.
To be eligible for a return, the product must:
- Be unused and unwashed.
- Be in its original condition.
- Include all original tags, packaging, and accessories (if applicable).
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted products.
- Customized or altered abayas.
- Products that have been used, washed, damaged, or altered after delivery.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- A clear unboxing video.
- Clear photos of the product and packaging.
- Your order number.
4. Refund Policy
Approved refunds will be processed through store credit or bank transfer, depending on the circumstances.
- Refund processing may take 5–7 working days after approval.
- Cash on Delivery (COD) charges are non-refundable, unless otherwise required by applicable law.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- If the wrong or damaged product was shipped by Fabihaz Signature, we will cover the return shipping costs.
6. Contact for Returns
For return or refund requests, please contact us:
Email: info@fabihazsignature.com
Phone / WhatsApp: +92 304 3082359